Propertytax time comes despite glitch at Clark County

first_imgDoug LasherClark County treasurer A weekendlong crash of Clark County’s online Property Information Center couldn’t have come at a worse time for Treasurer Doug Lasher.Property taxes are due today, and the county’s online repository of property information is an integral piece in allowing people to make their payments online. When it stopped communicating with data servers over the weekend, property taxpayers took notice. The online system lets people look up all publicly available information about properties countywide.For some, the crash made it harder to file their tax payments, Lasher said, and caused confusion. But it could have been worse. Both of the county’s third-party payment vendors — the systems that actually take the payments — were accepting money, as long as people had their account numbers. But if they needed to look them up using the Property Information Center, they were out of luck.“It’s a little frustrating,” said Lasher, who acknowledged his office was abuzz with a little more activity than usual ahead of the payment deadline. “We’re so dependent on technology right now.”Bob Pool, the county’s GIS manager, chalked the problem up to inopportune timing. The department has never had the personnel to fix server problems after business hours or over the weekend.“If it goes down, there’s no one watching it,” Pool said.The department continues to look into what went wrong.Despite the extra work fielding email and phone calls Monday, Lasher said payments had been coming in fast and furious. More of them are coming online, Lasher said, despite the system’s hiccup over the weekend. The Property Information Center went back online at around 1:30 p.m. Monday and was still working Tuesday evening.last_img